The customer must be ready at the right place (day, date and hour); Otherwise the driver will continue its route and there will not be any kind of reimbursements.
The customer has basic travel insurance. If the client realizes activities like rafting, kayaking, rappelling or any expedition (Miramar-Piedras Negras), the customer has additional adventure insurance.
The collective tours have a waiting time of 30 minutes after the appointed hour.
The Company is NOT responsible for the weather, blockades or manifestations and special situations which can not carry out the service, so there is no refund or reimbursement of any kind.
In the visit to indigenous peoples (Chamula and Zinacantan), is totally FORBIDDEN to take pictures inside the church, otherwise it is the responsibility and risk of the customer.
In case of any accident during the fluvial transportation by the Sumidero Canyon or Usumacinta River (Yaxchilan), the company is not responsible for any medical expenses u others. The fluvial transportation is independent of the Tour Operator.
The company is not responsible for forgotten items left in cars or units.
Subject to favorable weather conditions. If canceled due to poor weather, you will be given the option of an alternative date or full refund.
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Terms and conditions
• The customer agrees to have read everything mentioned in the itinerary, also has been reported that ground transportation during the trip drive that has a travel insurance that covers you in case of accidents, according to the Department of Communications and transportation, so that in case of accident to the company disclaims any liability, also the company is Not responsible for the weather, blockades or demonstrations and special situations which can not be carried out at a visit there will be no return or refund.