Pick Up Information:
For the arrival service, your driver can you pick up at the T1 exit lobby, T2 exit lobby, T3 exit lobby, or at an appointed location within the airport. Please contact the driver or the local operator upon landing. Look for the driver holding a placard
For customers who booked a departure service, the driver will pick you up at the address you left in the order information
Please turn on your phone and keep it available so that the local operator could contact with you when needed
The local operator will update the arrangement 1 day earlier than time schedule (3 hours earlier at the latest)
Surcharges:
For all overtime charges, the operator will reconfirm the amount in advance and you can book the surcharge package directly on
Arrival
The driver will arrive on time and wait for up to 90 minutes. After the initial 90-minute grace period, an overtime charge of JPY3500 per hour will be incurred
For flight delays within 2 hours, the driver will wait for up to 120 minutes with no surcharge
For flight delays more than 2 hours due to weather, you may cancel the booking with full refunds or pay a waiting fee of JPY3500 per hour to keep the driver waiting
Departure
The driver will arrive on time and wait for up to 30 minutes. After the initial 30-minute grace period, an overtime charge of JPY3500 per hour will be incurred
Excess Kilometer Fee
JPY200 / km for pick up and drop off locations beyond Tokyo 23 wards and at least 79 kilometers away from NRT airport
Please note: This surcharge is not applicable for locations near Mount Fuji, Hakone, and Karuizawa areas
