Reviews for SeaWorld Orlando

Terrible Customer Service!!! this company has not separated the phone ques to ensure that the customer service reps that answer are very fluent in English. Then you can’t get a refund when someone in your party had to cancel because their flight was cancelled due to bad weather. Have tried a number of times on hold for up to two hours and still no progress. Then on the day 13 of us attended, we got rained out after purchasing tickets with the meal provision. I have called almost daily to request another curtesy ticket with meal provision and keep hearing that the response takes 7-10 days and now being told it will be 2-3 weeks before their corresponding dept. will issue the curtesy. AWFUL!!!😣

Product: SeaWorld Orlando

Product: SeaWorld Orlando

This place is a bigger version of miami seaquarium. It is depressing over priced and just plain crap with the amount of money they charge I was very disappointed. Do not waste your time or money

Product: SeaWorld Orlando

Product: SeaWorld Orlando

Product: SeaWorld Orlando

The app is not the best but overall decent experience

Product: SeaWorld Orlando

Product: SeaWorld Orlando

Product: SeaWorld Orlando

Today was, by far, the worst experience I’ve ever had in Orlando. I expected long lines during the summer, but I did not expect such a low level of quality. I will never come back to SeaWorld/Aquatica. The overall quality is extremely poor, and the customer service was disappointing. The ticket prices are good, but the park is starting to feel like a clearance sale. Raise the prices if necessary, but improve the quality. A premium park should deliver a premium experience. If you’re looking for a high-quality theme park experience, this is definitely not the place. I would not recommend it.

Product: SeaWorld Orlando

Product: SeaWorld Orlando

(Translated by Google) This place is beautiful, I just felt a little lost with the layout. I couldn't quite get my bearings on the map, and the show times weren't arranged in a logical order, so I had to jump from one place to another quickly. It was incredibly hot, and besides the limited number of places to refill water, I couldn't find a single stall with ice. There's very little shade, so you need to protect yourself well from the sun. The animals are beautiful, and the place looks well cared for. (Original) Es hermoso este lugar, solo me senti un poco perdida en cuanto al orden, no me ubicaba bien en el mapa y los horarios de los shows no son como que pueda uno ir viendo en orden entonces tocaba saltar de un lugar a otro rapido... demasiado calor y aparte de que hay pocos lugares donde llenar agua no encontre ni un solo puesto con hielo disponible, lo que hay de sombra es poco asi que deben protegerse bien del sol... Los animales son hermosos y se ve bien cuidado

Product: SeaWorld Orlando

Product: SeaWorld Orlando

Product: SeaWorld Orlando

Product: SeaWorld Orlando

Product: SeaWorld Orlando

This was a much better experience this time. However, I went with my elderly parents and we went early so that we could leave before it became 1000 degrees..lol, all the shows that we wanted to see did not start until late afternoon. We decided to stick it out, but then it rained and didn't get to see the shows anyway. Did we complain?? Heck no - we found a spot that had a happy hour and enjoyed people watching. It turned out to be a great day! Park was super easy entry this time compared to the previous visit and it was not crowded.

Product: SeaWorld Orlando

Product: SeaWorld Orlando

Its an amazing place to hang out with friends and family, its just an aquatic themed park its lovely with the people, getting in isn’t a problem its quick and easy. But rides close a lot due to weather reasons which is common since its florida :(

Product: SeaWorld Orlando

SeaWorld Orlando is a fabulous park BUT I wanted people to know about a billing issue I am dealing with... We purchased tickets on 07/18/26 (huge sale). My husband noticed our ticket payment came out of our account AND an additional, duplicate amount was processing (which meant the bank was holding the additional amount (which matched the amount of our actual order) until it finished processing). I've spent the past 5 days trying to get this charge removed, waiting on hold for hours and speaking to several supervisors. I even went to the bank, who told me that it needed to be removed by SeaWorld and that they couldn't do anything until the charge was taken out of our account and then they could send it to their fraud department. Today, I phoned SeaWorld's corporate number only to be told that it would take 10 business days and when I asked if it could be expedited because it was an error on their part and it was our rent money, I was told no, sorry for the inconvenience. This amount is substantial; over $1,000. I said what do I do, or who do I call if it isn't removed in 10 days, and was told that has never happened. I said, " What if it does?", only to be told, it has never happened and it SHOULDN'T happen this time. He said he didn't have an answer for me; just be patient. He said he was sorry for any penalties we might be incurring for this error! Unbelievable! I am not sure we will be going to SeaWorld again even though it is a family favorite.

Product: SeaWorld Orlando

The orca shows and dolphin shows we're really good, but the rest of the experience was ruined by unwelcoming staff members.

Product: SeaWorld Orlando