BB-Trip will confirm within 1 working day after successful booking and send the voucher to your email
Available models:
5 seater: no more than 3 passengers + 3 pieces of 24 inch luggage
7-seater car: The recommended maximum is 5 passengers + 5 pieces of 28-inch luggage. If there are 6 passengers, a maximum of 4 pieces of 24-inch luggage can be accommodated in the car
10-seater car: up to 9 passengers + 9 pieces of 28-inch luggage
20-seater car: up to 16 passengers + 16 pieces of 28-inch luggage
To ensure your travel experience, when you have more luggage or have large luggage, please choose a larger model
When choosing a model, if you have any questions, please contact customer service before booking
According to local regulations: Children are also counted in the passenger seat. Please choose your car truthfully. The driver has the right to refuse to provide the service because the passenger exceeds the carrying capacity, and the order fee is non-refundable.
Precautions:
If a drop-off service is required, it is recommended to book a vehicle 4 hours before departure
Only one-way pick-up included, return trip must be booked separately
Expense description: The price includes the high-speed fee, parking fee, etc. (excluding overtime fee). If the driver charges such additional fees, the extra fees will be doubled.
Please note: The service randomly assigns drivers. If the driver is Japanese, the operator's Chinese customer service will assist the communication throughout the process.
Please note: Carriers will not provide child seat services
how to use
This voucher is valid only on the confirmed date and time
You must present a printed voucher when participating in the event, or you can present an electronic voucher on your mobile phone
The driver will wait at the airport or at the agreed place. If you cannot find the driver after arriving at the boarding point, please contact the operator's customer service phone (provided on the voucher) in time. Be sure to open the international roaming service.
Please adjust your carry-on baggage according to the regulations on the product page. If you exceed the range, please handle it yourself. The driver has the right to refuse the order without refund due to overload.
The operator will send driver information to you one day before departure (at the latest 3 hours before using the car to provide you with driver information), so stay tuned
You can take the initiative to contact the operator to dispatch customer service, to provide you with more accurate and convenient services
how to use
This voucher is valid only on the confirmed date and time
You must present a printed voucher when participating in the event, or you can present an electronic voucher on your mobile phone
The driver will wait at the airport or at the agreed place. If you cannot find the driver after arriving at the boarding point, please contact the operator's customer service phone (provided on the voucher) in time. Be sure to open the international roaming service.
Please adjust your carry-on baggage according to the regulations on the product page. If you exceed the range, please handle it yourself. The driver has the right to refuse the order without refund due to overload.
The operator will send driver information to you one day before departure (at the latest 3 hours before using the car to provide you with driver information), so stay tuned
You can take the initiative to contact the operator to dispatch customer service, to provide you with more accurate and convenient services
Overtime fee
Without delay, the free waiting time after landing is 90 minutes; the free waiting time for drop-off is 30 minutes. If the passenger is not contacted after the waiting time, it is regarded as no show, and the driver leaves after taking a picture; if the guest requests the driver to continue to wait and arrange the service, a overtime fee of 3500 yen per hour will be charged after the timeout
If the flight is changed due to customer reasons, the arrival time is more than 2 hours from the original order, the service is considered complete, and the order is non-refundable
If the flight is delayed due to irresistible factors such as the weather, please inform the operator as soon as possible. Cancellations can be cancelled free of charge if the delay is more than 2 hours, or the driver will be charged a waiting time fee of 3500 yen per hour to keep the driver waiting.
Flight cancellation will cancel your service free of charge, please inform the operator as soon as possible
Area 23 external load charges
If the pick-up address is outside Tokyo's 23 wards, a fee of JPY 200 per kilometer will be charged. The charging principle is calculated from the distance of 30 km from Haneda Airport to the pick-up address. If the pick-up address is less than 1 km, it will be charged as 1 km .
The operator will confirm with you in advance the number of kilometers
If you need to change or cancel your reservation, please inform and confirm at least 24 hours in advance, otherwise the full refund will not be available