White Island & Ras Mohamed Cruise Adventure

A very nice crew. Very friendly and professional. It was my first time diving, and it was great. I’d happily do it again 🐠🤿🐟

The problems started from the very beginning. The driver barely spoke English and did not even seem to know whether we were the correct passengers. When we arrived at the port, we had to wait for around 1.5 hours just to board the boat. The whole process was chaotic and badly organised. The boat experience was also disappointing. The tour description said that water would be provided, but there was no bottled water at all. There was only water from a machine, with no clear information about its source, and extremely diluted juice. This is particularly concerning in Egypt, where tourists are generally advised to drink only bottled water to avoid potential health issues. Lunch was advertised as a buffet, but it was actually a fixed, pre-portioned meal with no choice of food. Calling this a buffet is simply misleading. The first snorkelling stop was another disappointment. The company provided snorkelling equipment, but the equipment was in very poor condition. My snorkel was leaking water, making it impossible to snorkel properly. Eventually, my friend and I had to share one snorkel, which completely ruined the experience. The sea around the boats was also heavily polluted. There was a strong smell of fuel/oil, and the snorkelling equipment ended up covered in what appeared to be fuel. The water was not clear, there was rubbish and plastic in the sea, and the reef was visibly affected by pollution. It is extremely disappointing to see such beautiful marine life and nature treated this way. The second snorkelling stop was basically the same. On top of that, staff kept pressuring people to pay extra for scuba diving, describing it as an amazing experience. However, the whole operation looked very amateurish, and some people who had booked the diving appeared uncomfortable and scared. The White Island part was also misleading. Despite paying for the excursion, we were not properly allowed to go onto the island because we were told there were too many people and that we should stay to the side. However, the worst part of the entire experience happened at the end. Staff actually threatened us because we did not want to leave a positive review. We were told that something would happen to us if we did not leave positive feedback. This behaviour was completely unacceptable and extremely disturbing. I was seriously considering calling the police because of the threats. A company should accept honest feedback from customers, not intimidate or threaten them into giving positive reviews. Overall: poor organisation, long unnecessary waiting, misleading information about food and water, faulty equipment, polluted water, pressure to pay for additional activities, and completely unacceptable behaviour from the staff. I strongly recommend that future customers be very careful and never allow staff to pressure or threaten them into leaving a positive review.

The trip was magnificent, the staff was very attentive and helpful. The hearty meal was delicious.

The diving and snorkeling experience was great. The time spent on the boats was too long. We were picked up at 8am and waited at the port until 10:30am for the boat. They try to get you to pay extra for life jackets (how?) and snorkeling gear despite it in being in package. You also need to pay $5 for admission to the Ras Mahomed park on arrival. What was meant to be a 7 hour day turned into 10 hours. They need to update the itinerary to explain duration better. The white “island” is just a sand bank. They park far away and require you to swim to the bank. Lunch was served at 3pm and was basic. Unlimited drinks but in 2lt bottles with tiny cups. Overall, great for the beginner diving. But the overall service was poor.

You take a one-hour boat ride just to stand in knee-deep water with a hundred other people! I was diving there. It was terrible. I counted over 60 boats. Underwater, there was a terrible noise and hardly any fish. Only the corals were beautiful.