TimbreTrek Adventure Park - New River Gorge, WV

Covid Policy

Cancellation Policy

Inclement Weather AOTG trips generally go out rain or shine. River activities (rafting, fishing, kayaking, etc) still go in the case of thunderstorms as well. We reserve the right to cancel or postpone your Adventure Activity including but not limited to TreeTops Ziplines Canopy Tour, Gravity Ziplines, Rock Climbing, and TimberTrek Adventure Park if we feel the weather will hinder safety. Online Reservations Our reservation staff will review each online reservation for accuracy. We will contact you in the event that adjustments to your itinerary need to be made. Cancellation Protection and Procedures Cancellations within 3 days of the start date or no-shows on the day of a trip will not be considered for any reimbursement. All cancellations must be made more than 30 days prior to the trip start date to be considered for reimbursement less a processing fee. Trip Cancellation Protection (TCP) Your trip is a big commitment so you can protect it with Trip Cancellation Protection. No one plans on cancelling a great vacation but this no-questions-asked protection helps to ensure that if an unforeseen event changes your plans, you get to keep your investment. Up to 3 days prior to your arrival, TCP entitles participants to cancel all or part of the trip and receive a full refund, less the TCP purchase price. Purchasing this option is only available at the time of booking. Cancelation Policy Adventures On The Gorge Cancellation Policy Payment Policies To confirm a reservation, we require 10% deposit down upon booking. An additional 40% payment is required within 14 days of making a reservation. The full balance is due 30 days prior to the first day of activity or arrival date of lodging. No personal checks will be accepted when you are within 21 days prior to your trip date. Payment methods accepted will be cash, cashier’s check travelers check, money order, Visa, MasterCard, Discover and American Express. You will be required to sign a damage deposit form at check-in for all lodging options.