Szechenyi Thermal Bath Experience

Excellent , I did appreciated the experience

Dear Customer Service Team, I am writing to formally express my dissatisfaction with the thermal spa excursion we recently booked and to request a full refund of the amount paid. At no point during the booking process or prior to our arrival were we made aware that towels, slippers, swimming caps and goggles were mandatory requirements for accessing the facilities. Had this information been clearly communicated in advance, we would have been adequately prepared and could have avoided the significant additional expense incurred. Upon arrival, we were faced with unexpected requirements and were left with no reasonable option but to purchase towels and slippers from the on-site shop at an additional cost of £130. Despite this, the overall experience fell considerably short of what was advertised and what we reasonably expected from an excursion costing over £100. Furthermore, the condition of the facilities was extremely disappointing, with areas appearing unclean, poorly maintained and generally below an acceptable standard. As a result, my partner and I were only able to remain at the venue for approximately 30 minutes before deciding to leave. We therefore received virtually none of the experience or value for money that we had paid for. This was particularly disappointing given that it was our final day in Budapest, and what should have been an enjoyable final experience of our trip was instead a considerable source of frustration and disappointment. In light of the significant lack of information provided prior to the excursion, the unexpected additional costs, the condition of the facilities and our inability to make meaningful use of the experience, I believe a full refund is entirely justified. I would appreciate this matter being treated as a formal complaint and would expect a prompt response confirming how and when the refund will be processed. I look forward to your response and a satisfactory resolution. regards, M Pyke

We visited the famous thermal baths in Budapest on a Monday, opting for the €75 dayspa experience, with access to private cabins and space, and unfortunately it was a disappointment. The whole place was unbelievably overcrowded (we arrived at 1100) with people everywhere, almost like ants! It felt chaotic and far too busy to enjoy what should have been a relaxing spa experience. Rather than feeling peaceful or rejuvenated, we all found it quite overwhelming. The nicest part was doing a 50 minute swim in the length pool because it was the only place that wasn’t packed like sardines. The best part by far was the private section included in the day spa package. This was the only area where we could actually relax and enjoy ourselves. If you’re determined to visit and experience the famous baths, I would strongly recommend this option, as I can’t imagine enjoying the general admission experience given the crowds. I also wouldn’t recommend booking a treatment. The whole operation felt like a conveyor belt, with very little sense of personal attention or the relaxing atmosphere you’d expect from a spa. It’s certainly an iconic Budapest attraction, but for us, the reality didn’t live up to the hype. Far too commercialised, overcrowded and lacking the tranquillity that makes a spa experience special. Glad we experienced it, but definitely wouldn’t rush back!

Really good experience we shared as a family recently. There’s lots of different pools, saunas and spas. Overall the facilities were all clean and attended. Would definitely recommend choosing the upgrade option to have your own changing room for the day. One important note, the site (Viator) at the time of booking stated you could hire towels. This in fact is not possible, the spa hasn’t provided this service since covid. They suggest bringing your own towels, purchasing towels from the shop or there is a member of staff on the next floor down offering the purchase of towels for a much cheaper price. There was another option and that was to upgrade the pass we’d bought to include towels, slippers and some extra features.

Set aside several hours to enjoy the various pools. Private changing rooms are assigned to you, and you can lock your clothes and valuables inside while you are in the baths. You are expected to were footware (flip-flops, pool socks) while walking as opposed to barefooting it, so you should bring your own, but they are available there.