Payment. What type of payment do you accept?
PLEASE NOTE: only credit cards will be accepted for additional onboard purchases.
Accessibility. Is the ship handicap accessible?
Yes. The Spirit has a deck and restrooms that can accommodate most standard-sized wheelchairs. Our crew is happy to aide passengers that need assistance. Please call 888-345-6660 to discuss any accessibility concerns and ensure that you are seated on an accessible deck.
Boarding. What is "Boarding Time" and "Cruising Time"?
"Boarding Time" is the earliest our guests may board the ship. Typically we begin boarding 1/2 hour prior to the "Cruise Time." Tickets are picked up at our dockside kiosk up-to one hour prior to the cruise.
Boarding Procedures. What should I expect?
You will be asked to show your ticket. In accordance with US Coast Guard Regulation, all passengers and their belongings being brought on to our vessels are subject to search and screening. In order to expedite the boarding process we ask that you please do not bring any unnecessary bags on board and please make sure that all gifts are in gift bags or unwrapped for easy screening.
Children. Are there any age requirements?
Children are welcome on almost all our cruises. Children under 3 are complimentary and a discount is offered for children between the ages of 3 and 12 on select Lunch Cruises. We do not offer Children’s pricing on dinner cruises. On cocktail and late-night cruises, passengers must be age 21 or older with valid ID.
Coast Guard Regulations. Is the vessel Coast Guard certified?
Yes. All of our ships are Coast Guard certified and maintained regularly to adhere to strict safety regulations.
Dietary Restrictions. Do you accommodate dietary restrictions?
Please check our menu for our vegetarian options. While we offer gluten and allergy free products and gluten sensitive menu items, we openly handle several allergens throughout our galleys. While we take precautions to keep ingredients separate, we cannot guarantee a gluten free environment. We do not have separate prep surfaces, cook tops or equipment. Our chef prepare and cook in common areas with shared equipment, therefore the items may come in contact with other food products. If you have any other special dietary concerns, please contact your event planner or guest services at 866-483-3866.
Refunds. What is your refund policy?
We regret there are no refunds or exchanges. All sales are final. We cruise rain or shine all year long. In the rare event the Coast Guard prohibits cruising because of weather, we will contact you to make other arrangements.
Rescheduling Policy. What is your rescheduling policy?
All cruise tickets are non-refundable.
Seasickness. Will I get seasick?
It's unlikely. The ships operate in New York Harbor, on the Hudson River and the East River, which are all very calm bodies of water. What's more, our ships are large and very stable, so in most cases, you can hardly tell that they're moving.
Tickets. Where can I pick up the cruise tickets?
Tickets can be conveniently picked up at the dock, up to one hour prior to boarding, on the day of the cruise. Photo ID will be required.
Weather. Do you sail in inclement weather?
Absolutely. Our ships are fully enclosed and climate-controlled for your comfort. We sail rain or shine year round.
