Pick-up service: your friendly smiling driver will wait for you at your terminal of the airport or the train station by holding your name sign.
then he will show you into his air-conditioned vehicle with all your luggages well-accommodated. You will see him after claiming your luggages from the baggage carousel and walking out.
you will be transferred into your hotel in the city of changsha, zhuzhou or xiangtan or any place you appointed in the three cities.
Send-off service: Your friendly driver will help to take your luggages and pack them well into the modern air-conditioned car/van, then he would transfer you to the terminal of your air flight according to the flight information you will provide.
for train station send-off service, he will help you to fetch your train tickets before your departure if you provide your passport and go with him to the ticket office at the train station as they only speak mandarin with some broken English.