Your professional local driver will wait for you at the arrival pick up area with your name on the placard, after exit and pick up your luggage, follow your courteous driver to board to the private comfortable ,air-conditioned vehicle and enjoy a nice ride to the Hangzhou city hotel or the place you need to get dropped off.
Your driver is with basic English skills but a professional English-speaking staff is available to assist over the phone if needed when you are at the airport or during the transfer.