Puy du Fou España and Sueño de Toledo Tour

A disaster. The bus arrived 45 minutes late, it stopped in Toledo capital I don't know if to pick someone up, but at least for the driver to smoke a cigarette, so we arrived at Puy du Fou when the park was already open, losing time being there. At night the bus also took a while to arrive. We were among the last buses to leave. Traffic jam excuses don't work. In the morning and at 1 in the morning the same and in Toledo????.

The drivers need to be informed of the schedules when the show ends. Because the one who took us did not say that the bus was leaving at 11:50 when the show ended at 11:45, and it takes about 15 minutes to get there. The bus was there, and we were the first to arrive, but we were anxious because we arrived at 12 and did not know if we would have a bus. I do not hire a service to be stressed because I will not be able to finish watching the show for which I hired it.

Good afternoon, the day before the scheduled date (May 7-8, 2026), I communicated that due to health reasons I would not be able to attend, and I was advised to notify on the same day. Following the instructions, on the same day of the visit, I sent a medical report from the hospital regarding my husband, with the diagnosis of neuron and COPD. I received an automatic response, indicating that I SHOULD HAVE PATIENCE AND UNDERSTANDING, as it could take some time due to the volume of emails, so starting the next day, I began to check if I had received any email from Puy du F.. After several days, I called, and I was told that I had missed the deadline, as on the same day I sent the first email, they sent a response within 4 hours, in which I was given the option to choose another date, but for that, I had 17 hours. I know that response was sent, but I initially did not receive it; however, regardless of this problem with the email, THEY ASK US FOR PATIENCE AND UNDERSTANDING in the first response, but they CANNOT have it, indicating only a margin of 17 hours, which means if it falls at night or while working, it is no longer feasible, which seems to indicate that this interval is deliberately set to lose the amount paid. They do not even have UNDERSTANDING regarding the illness, as in a second email I indicated that I was still on oxygen therapy and several treatments, and that once I submitted the cancellation email, I did not start checking my email until the next day. If they had not initially indicated anything about having patience due to their volume, I would not have missed the deadline, as I would have called in the afternoon to inquire. From my experience, I do NOT recommend purchasing tickets for this park in advance, as even if it is due to FORCE MAJEURE, they have neither the PATIENCE NOR UNDERSTANDING that they ask of us. It has been impossible to speak with the commercial department; they do not provide any phone number, and despite sending several emails and indicating my phone number for them to contact me, their only response was OUT OF TIME, after more than 17 hours had passed. My disappointment with PUY DU FOU, you can imagine, no problem with accommodation, and they are completely unyielding. Although the website indicates that refunds are not allowed, when it is due to force majeure, they should provide the option to go another time, NOT indicating anything about patience, and giving a longer time margin to check the email, as if it is a 12-hour workday, 24 hours, or if it falls at night, it is impossible not to miss the deadline. They are very kind when making the reservation and inviting us to book restaurants or wheelchairs, but they have NO UNDERSTANDING regarding what has happened to me.

On May 13th, I visited Puy Du Fou for the second time, with some friends on a bus tour. As we passed through the entrance, the security personnel indicated how we should go through the checkpoint; I had a small knife and took it out of my pocket to go through the control. One of them told me that I could not take it through, that I should leave it in the car. I explained to him that the bus that brought me was leaving and that another one would come to take us, and I could not take it anywhere. I asked if I left it at the checkpoint, could I retrieve it on the way out, to which the security personnel told me to consider it lost. A knife is a keepsake, a gift; one grows fond of it just as one can grow fond of a ring, bracelet, or keychain.... In a place where it is allowed to bring something to eat, it is not unusual for someone to bring it along as a companion. Knives are sold in all souvenir shops. If the management of Puy Du Fou decides that it cannot be brought in for safety or regulatory reasons, FINE, but it cannot be considered lost as if it did not matter. It is something personal. What is collected must be returned; it is not a crime to carry a small knife. The shows they put on are wonderful, and the organization and cleanliness throughout are very good... But the items collected at the entrance should be returned upon exiting. TOÑO

Correct, but very very expensive, possibly the most expensive travel bus I've done in my life. Madrid-Puy du Fou Roundtrip. About fifty euros!! Come on. More than the show itself. Each party I mean. I can speak English but it's not my purchasing power