New York Night Open-Top Bus Tour

Was badly organised. Bus Left late,.nobody told you what was happening. There was no information / facts about where we were & what we were seeing. When we did try the headphones they didnt work very well & the information was so far behind where we actually was was pointless. Really disappointing trip to how it is sold!

This night tour was extremely disappointing. I booked online in advance but was charged significantly more than customers who purchased their tickets at the location. Despite booking ahead, I still had to stand in a completely disorganized line for over an hour before boarding. During that time, the tour operators were angrily arguing with employees from a competing tour company, which was very unprofessional and made the entire situation even more chaotic. When I finally boarded, I had to sit at the very front of the bus, where the windows were so dirty that I could barely see the sights. After booking in advance and waiting so long, I expected a well-organized tour with a clear view of the city. Unfortunately, the experience fell far short of those expectations, and I would not recommend this tour.

Our experience was not good! From the moment we arrived, the guy said our tickets from Trip Advisor were not actual tickets. I had to go through my email and download an app. Then, once we got on the bus, there was no guide even though we paid for one! The whole time, we had to look on Google maps to even find out what building/landmark we were looking at. Lastly, we were told it would be a 1 hour bus ride and it ended up being 2.5 hours. Our driver drove so slow and other buses were passing us. The sights were beautiful but the experience was NOT what we signed up for. Definitely go with another company!

It was complete chaos finding the bus. Then there was a massive line without any guidance on where to go. The guide was okay but stopped talking on the way back.

To start, it was hard finding the meeting location, as street addresses are not openly posted. You have to look for the double-decker open bus. The meeting location (Times Square) is extremely congested. Second, reservation were made on Trip Advisor, but accessing tickets at the bus requires downloading a different app, and that was a hassle. Third and most importantly, there was no narrator or tour guide pointing out spots of interest. It was basically a 1.5+hour bus ride on a hard plastic seat, with no information on where we were, or where we were going. Save your money and do something different.