New Orleans Ghost Tour: Haunted House Visit

We booked and paid for the New Orleans Ghost Tour: Go Inside a Haunted Location in advance and arrived with our booking confirmation and proof of purchase. However, when we arrived for our scheduled tour, the staff informed us that they had no record of our reservation on their end. Rather than making any effort to resolve the issue themselves, we were told to contact their head office. By the time we were trying to sort everything out, the tour group had already left. We were then told there was no way to locate the group or catch up with them, which was incredibly frustrating. It is hard to understand why no one could make a simple phone call to find out where the group was. What made the experience even worse was their attitude toward us purchasing the tickets through a third-party booking company. They seemed more concerned with where we purchased our tickets than with helping customers who had already paid for their experience. If third-party bookings are an accepted option, customers should not be made to feel as though they have done something wrong by using them. The staff were unhelpful, dismissive, and extremely rude during our phone conversations. We ultimately had to pursue a refund through the third-party booking company, as the tour operator themselves offered no meaningful assistance. Mistakes with bookings can happen, but how a company handles those mistakes says everything about its customer service. Unfortunately, this company fell very short. We were looking forward to this experience, especially with a group of nine adults, and instead wasted our time dealing with an issue that was not our fault. I would not recommend booking with this company.

So this was a no go!!!! Before the meet up, it started pouring down rain. Not a drizzle!!!! No one would have even been able to hear a word a guide was saying. So naturally I called and was rudely told that the tour will continue and I was told that everyone was calling asking the same thing. No duh!!!!! No one wants to walk 2 hours in the pouring rain!!! His suggestion to me was to get an umbrella and then practically hung up on me. So...... Ok, fine!!!! I get a little rain might not stop a tour but a downpour with lightning is a totally different thing. I prefer not to "get an umbrella" and walk around in pouring rain with a lightning rod in my hand. Also, didn't want to end up with pneumonia. So, no before you go!!! I will start contacting and booking tours on the phone as apposed to booking through a third party. It that is even possible anymore.

Leah, IS THE BEST! We just moved here and we learned so much! We will definitely will do other trip.

Thought this would be a great way to spend Halloween but they had too many people in the group with already crowded streets for the holiday. Couldn’t hear anything the guide was saying and wasn’t sure by the end of it if I was still even with my group. Left the tour early because I was over it.

So much information and cool history. Orion rocked the story telling. Super guy, he threw in extra tales and information about the area.