Confirmation will be received at time of booking
Please contact the company at least 24 hours before the activity for exact pick-up location and time (normally between 08:00 AM to 08:45 AM).
Pick-up at your hotel (or nearest location possible) only in certain areas of the city (center). It may be required to get to a standard pick-up point (i.e Mercado da Ribeira or Saldanha areas). Parque das Nações area is not available for pick-up.
Please note that you may have to walk a short distance from your accommodation to be picked up.
Drop off (done in only two locations: Restauradores square or Marquês de Pombal).
Please be reminded that there may be more than one language spoken during the tour (max. two languages).
English, Spanish and Portuguese are available all year round. French, Italian, Russian and Romanian ONLY ON REQUEST (according to availability).
Please note that infants and children occupy a seat.
Infant seats are available on request if advised at time of booking.
Child rate applies only when accompanied by, at least, 1 paying adult.
Maximum of 8 persons per vehicle.
It's a good idea to wear tennis shoes or other appropriate footwear for the tour and bring along a bottle of water. In summer bring your sunscreen and in winter it gets very cold so make sure you bring a jacket.
A minimum of 2 people and maximum of 8 people per booking is required: there is a possibility of cancellation after confirmation if there are not enough passengers to meet requirements. In the event of this occurring, you will be offered an alternative or full refund.
A moderate amount of walking is involved.
Not wheelchair accessible.
In case of adverse weather conditions (e. g. heavy rain), the tour will not be canceled, unless there are warnings and alerts by official organisms.
We are not responsible for any traffic congestion in the city, resulting from cultural, sport and religious events, or even demonstrations / strikes, etc. However we will always offer alternatives to avoid these situations; one of them is to change the pick-up and drop-off locations. Unfortunately, this may be transmitted without prior notice.
Not wheelchair accessible
Near public transportation
Infant seats available
Not recommended for travelers with back problems
Not recommended for pregnant travelers
No heart problems or other serious medical conditions
Travelers should have a moderate physical fitness level
During the summer and especially on very hot days, the access to Pena Palace can be closed by local authorities due to the risk of wildfire. This information can only be released on the same day of the tour, so Cooltours cannot be held responsible for these situations, which are beyond our control. We will do everything to comply with the program, but if not, we will have other alternatives such as Queluz National Palace.
This experience requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund
This tour/activity will have a maximum of 8 travelers
