History, Urban Legends of Quito and The Middle of the World - "Small Group"

About operator:

WHAT ARE WE?We are proud to present our tour operatoring company which has been an international tourism wholesaler since 1990.As members of GRAY LINE WORLDWIDE, we are the biggest tourism franchise on a global scale, located in 160 destiniations and making an impact in numerous locations since 1910. WHAT WE DO…GRAY LINE TOURS ECUADOR is an exclusive division of Gray Line Worldwide focused in creating the best possible personalized expierences by offering high quality services at a fair price within Ecuador. OUR PRODUCTS…Accomidations and personalized services in all the places one must see in Ecuador; the main cities of Ecuador: Quito, Guayaquil and Cuenca and within the four worlds of Ecuador: the Coast, the Andean Highlands, the Rain Forest and Galapagos Islands. Ask for our special programs for incentive groups, ecoturism and adventure.We guarantee 100% product satisfaction! OUR SERVICES…We work 365 days a year to make sure your passenger’s trip will be a unique and unforgettable experience. Our job consists of confirming their reservations as soon as possible and on being available at all times to give any information or price quotes that you may need. ENTRANCES AND MEALS…All entrances to museums, airline tickets, shows, National Parks tickets and meals are included only as they are outlined in each tour description. Any kind of drinks are never includedLUGGAGEOne piece of luggage and one carry on piece are allowed. There will be an additional charge for any additional luggage and it will be paid directly by the passenger. All tips for the luggage carriers at the airport and hotel are included only when stated in the program description.GUIDE SERVICESAll of our services are led by bilingual guides (Spanish-English) who are specialized in their field.If a guide who speaks another language is needed, the client must include this information when the reservation is made and is subject to a charge that will be confirmed at the time of the confirmation.TRANSPORTATION…In all of our transfers and excursions the passengers will be driven in mini vans up to 10 passengers or GRAY LINE buses in case of groups. Under special request the services can be provided in a private automobiles or limousine. All of our vehicles are completely equipped for the comfort and safety of the passengers. Vehicles include: audio, video, air conditioning, heating, communication, cellular phone, insurance, luggage storage, seatbelts, music etc.OUR OPERATION…** Quito and surroundings.PRIVATE SERVICES: The private excursions operate daily, from any hotel that appears in our tariff guide, with specialized guides in: Spanish, English, French, German, and Italian. Depending on the number of passengers the services may be provided in mini vans or buses property of the company.SHARING SERVICES - SIB (seat in bus): These excursions are shared with guarantee departures with a minimum of one passenger, operating on specific days and hours that are detailed in our service manual (except Airport Express transfers), with specialized guides in English and Spanish simultaneously, depending on the number of passengers, the services may be done in mini vans or buses from the company.SIB services (SIB) depart and return only from the following hotels: Four Points Sheraton, Dann Carlton, Radisson, Swisshotel, Mercure Alameda, Reina Isabel, Nu House, Rio Amazonas, J.W. Marriott, Howard Johnson and Hilton. (Except transfers)** Cuenca: The excursions may be done in private or shared services** Guayaquil and other cities: All the excursions are semi - private.RESPONSABILITIES…GRAY LINE, holds the right to change or modify any service in order to assure the safety and comfort of its clients.GRAY LINE claims to act only as mediators between the passengers and hotels or business that are providing the services, freeing themselves of any responsibility, regarding complaints between the service provider and the client.The organizer will not be responsible for accidents, damages, or prejudices incurred under circumstances such as wars, strikes, earthquakes, or any other human or natural act that is out of our control.