Guided Segway Tour in Granada

I read that everything was super reliable and I did get last-minute tickets to visit The Alhambra and it included a guide, I was in Seville and the only way to get to Granada was by train that would arrive 30 min late, which I notified When I arrived there was only the option to visit The Alhambra alone without a guide, since I had no other choice I did it The tickets were excessively expensive 200€ for being last minute I think they could have told me in time what options I would have for arriving 30 min late.

Samuel explain a lot of Spain’s history and gave us details that helped us understand the history of the Alhambra. He’s very knowledgeable and was attentive to everyone’s needs. I fully recommend Samuel as an excellent tour guide for the Alhambra.

Highly recommend tour of The Alhambra and surrounding areas. My friends & I did not want it to end. Sandra was a wonderful guide. Her humor made the day. I would suggest going back an additional day to check out the area. So much history, Sandra was a gem! We booked last minute & paid a premium. Totally worth it! Suggest booking 3-4 weeks in advance.

Subject: Formal complaint for fraud and refund request – Alhambra Tour I am hereby filing a formal complaint against your company for false advertising and manifest fraud in relation to the Alhambra tour that I booked at your office for a price of 99 €. Before making the payment, I clearly specified at your office that my sole and main interest was to visit the Nasrid Palaces to see the interior and the famous oriental ceilings. The staff explicitly assured me that this ticket included entry to the palaces. The reality of the tour was an absolute scam and a total disappointment: 1. Exclusion of the main monument: We were not allowed access to the Nasrid Palaces. We were only shown the Generalife (the gardens) and the Palace of Charles V from the outside. The historical and artistic core for which I paid was denied to me. 2. Fraudulent pricing: During the tour, I met a couple of Americans who had purchased the exact same basic garden ticket for just a few euros, while your agency charged me the exorbitant amount of €99. Charging this price without including the Nasrid Palaces is usury and a deception to the consumer. I want to make it clear that the guide, Ms. Sandra, did an excellent job, was very professional, and explained the little there was to see very well. However, the organization and the product sold by your agency are ridiculous and constitute a deception. I demand an immediate refund of the price difference (the value of the tour charged minus the actual cost of the garden ticket and the guide service). If I do not receive a response and a refund proposal within 5 business days, I will proceed to: • File an official complaint with the Granada Consumer Information Office (OMIC). • Request a chargeback from my bank for services not rendered and fraud. • Publish this detailed experience on all travel platforms (Google, TripAdvisor, etc.) to alert other tourists to your practices. I look forward to your immediate response. Sincerely, MR. Prestien Häberli

Amazing guide, Jesus gave us the best tour, he was knowledgeable, well prepared and had extremely interesting stories to share. He was accommodating to my family who is older and walks slowly. I also appreciated that he spoke clearly and slowly, my mom (81) could understand. I learned so many new things about the Alhambra and about the history of Granada. I love this city so much. It’s my second time visiting and my first time entering the Alhambra. I 100% recommend Jesus for this tour.