Cancellations & Refunds
Flexible and Family-friendly Policy
In case the reservation is rescheduled to a later date, the amount already paid is guaranteed but also the rescheduling of the reservation will not have any additional cost.
In case of cancellations made up to 24 hours before the starting time of the Van Tour, a refund of 100% of the amount paid is guaranteed.
In case of no-show or cancellation made less than 24 hours before the starting time of the Van Tour, there will be no refund.
Your Tours Portugal – Tour Operator
Your Tours Portugal is a company specialised in the design of private tours, guided tours and self-guided tours, personalised and tailor-made programs, as well as other Cultural Touring activities in Portugal and is legally registered with charter and certification by the Tourism of Portugal as Tourism Animation Agent RNAAT 347/2016 and as Tourism Operator with the registration RNAVT 9902. This certification can be consulted at any time at Turismo de Portugal or directly on the RNT platform (National Tourism Register). We invite you to check our quality and standards, through customer feedback on various platforms for travel recommendations, such as Tripadvisor or yourtours.com.
Clean & Safe | Safe Travels Protocols
Your Tours Portugal guarantees the best conditions of comfort and safety required and holds the Clean & Safe Certification Seals (Touristic Animation), Clean & Safe (Guides-Interpreters) and also the Safe Travels Seal - WTTC, result of the company and its team's investment on specific trainings. The partners of Your Tours Portugal follow the hygiene and prevention standards required in the services provided, working, the first one, only with partners that comply with the recommendations and mandatory requirements of their respective sector.
Insurances
All tours, packages and services of Your Tours Portugal, as well as its clients and collaborators, are fully covered by the mandatory insurance required by law for this activity, including (but not limited to):
Liability Insurance, Vehicle Insurance, Personal Accident Insurance, Workers Accident Insurance.
Other notes/information
Your Tours Portugal is not responsible for the change of routes, delays and/or the non execution of the natural sequence of the tours, packages or any services acquired from the company, for reasons beyond its control (adverse weather conditions, accidents, ongoing works on the roads, among others).
Your Tours Portugal will not be held responsible for speculative, false or fraudulent travel reservations made by the customer, for faults in the execution of the agreement attributable to the customer, for faults attributable to a third party not involved in the supply of the planned services, for faults that are unforeseeable and unavoidable and for situations due to force majeure.
Learn more at: https://yourtoursportugal.com/terms-and-conditions/
Audio: English, French, Spanish, Portuguese