Booking and Confirmation: All bookings must be made in advance, and a confirmation email will be sent with the voucher. This confirmation must be presented upon arrival at the venue.
Voucher Validity: Vouchers are valid for a specified period (typically 30 days from booking), and they are non-transferable and non-refundable.
Age and Height Restrictions: Ski Dubai has specific age and height requirements for certain activities. Children under a certain height or age may not be allowed to participate in certain experiences without an accompanying adult.
Ticket and Access: Ski passes and activity tickets must be used within the validity period. Entrance or access to attractions is subject to availability.
Cancellation and Refunds: Cancellations must be made within a certain time frame (usually 24-48 hours) to receive a full refund. No refunds are provided for no-shows or late arrivals.
Safety and Equipment: All customers must comply with safety regulations and equipment guidelines. Ski clothing and gear may be provided or rented depending on the activity.
Liability and Risk: Participation in certain activities may carry inherent risks. Ski Dubai is not responsible for personal injury or accidents that occur during the experience unless caused by negligence on the part of Ski Dubai.
Changes to Schedules: Ski Dubai reserves the right to modify schedules or close attractions for maintenance or unforeseen circumstances. Guests will be notified in advance of any changes.
Health and Fitness: Participants should be in good health to engage in activities. Ski Dubai may request medical clearance for certain participants.
Personal Items: Ski Dubai is not responsible for the loss or theft of personal items brought into the venue. Customers should take care to secure personal belongings.
