Cancellation Policy:
custom
Cancellation Cut-off:
60 days
Cancellation Notes:
Up to 24 hours before the beginning of the activity: full refund
Reservations and Payments
Full payment is required at the time of booking. Payments can be made by check, money order, eCheck, wire transfer, Visa, MasterCard, American Express or Discover. Prices are in US Dollars, and all payments must be made in US Dollars. Payment of the deposit establishes your acceptance of our complete Terms and Conditions. Individual departures and trip capacity are strictly limited by the managing agency. Your payment is fully refundable for 48 hours, less a 3% processing fee, after making a reservation when you reserve a trip 7 days or more prior to departure.
Cancellations and Refunds
Canceling your trip after your deposit is processed will incur cancellation fees because OARS has absorbed costs on your behalf and will turn others away who would like to book the spaces we’re holding for you. If you must cancel your reservation after the rescission period described above, your cancellation fee will be determined according to the schedule below.
We regret we cannot make exceptions to the cancellation policy for any reason, including foul weather, poor air quality, wildfire activity, acts of terrorism, civil unrest, or personal emergencies. For these reasons, we strongly urge you to consider purchasing a travel protection plan.
Date of Cancellation Cancellation Fee
30 or more days before your trip $30/person
29 – 7 days before your trip Payment can be transferred to another trip within the same year (or to a credit account for the following year) for $50/person transfer fee. No refund.
6 days or less before your trip 50% of the trip cost can be credited to another trip (within the same year). No refund.
Late arrivals or “no-shows” No refund or credit
Please note that different deposit/cancellation policies may apply for charter groups. Refer to the group organizer’s confirmation email for details.
Canceled Trips
OARS reserves the right to cancel any trip due to insufficient registration or other factors that make the trip impractical to operate. In such instances, we will inform you at least 7 days before departure. Do not make nonrefundable travel arrangements unless you have spoken to your Adventure Consultant regarding the status of your trip.
If a trip must be canceled or postponed due to force majeure (factors outside the control of OARS), OARS will provide full credit for payments made toward future travel, or a refund less a 5% service fee plus any nonrefundable payments made on your behalf to 3rd-party suppliers. OARS will make good faith efforts to recover deposits made on your behalf to 3rd-party suppliers, however, we can’t guarantee recovery of any or all of the advance payments made. OARS is not responsible for expenses incurred by participants in preparation for a canceled trip.
Transfers
If you need to move your reservation to a different trip during the same year, or to a credit account for the following year, there is a $15/person fee up until 30 days prior to departure for a one-time transfer of your payment. If we are 29-7 days prior to your trip departure, there is a $50/person fee to transfer to another trip, within the same year or to a credit account for the following year. Transfer requests made 6 days or less prior to departure, 50% of your trip cost can be credited to another trip within the same year only. Transfer requests made the day of departure will be treated like a cancellation according to the schedule above.
