Booking Confirmation and Payment:
A deposit is required to secure your booking, which is typically 20-30% of the total safari cost. The balance is usually due 30-60 days before departure, depending on the operator's policies.
Payments can be made through bank transfer, credit card, or other accepted payment methods as outlined by the safari operator. Please ensure that all payments are made by the stipulated deadlines to avoid cancellation of your booking.
Cancellation Policy:
If you need to cancel your booking, the cancellation policy will depend on the time of cancellation relative to your departure date:
More than 60 days before departure: A full refund minus administrative fees.
30-60 days before departure: A partial refund, typically 50% of the total cost.
Less than 30 days before departure: No refund will be provided, and the full amount is forfeited.
Changes to Booking: Any changes to your booking (e.g., changes in dates, accommodation, etc.) may be subject to additional fees, depending on availability and the safari operator's policies.
Travel Insurance:
It is strongly recommended to purchase travel insurance that covers trip cancellation, medical emergencies, flight delays, lost baggage, and emergency evacuation. This ensures that you are protected in case of unforeseen circumstances, such as illness or travel disruptions.
Some operators may require proof of travel insurance before departure.
Liability and Responsibility:
While the safari operator takes every precaution to ensure safety, participation in the safari is at your own risk. The operator will not be liable for injuries, loss, or damage to personal property, illness, or accidents that occur during the trip, unless caused by negligence on their part.
It is the traveler’s responsibility to ensure they meet the necessary health and visa requirements for entry into Kenya. The safari operator will not be responsible for any issues arising from failure to meet these requirements.
Health and Safety:
You must follow all safety instructions provided by your safari guide, and any behavior deemed dangerous to yourself, the group, or the wildlife may result in removal from the safari without refund.
If you have any pre-existing health conditions (e.g., pregnancy, heart conditions, allergies), it is your responsibility to inform the safari operator beforehand, as this may affect your participation in certain activities.
Changes to Itinerary:
The safari operator reserves the right to make changes to the itinerary, including the route, accommodation, and game drive schedules, if necessary due to weather conditions, road closures, or other unforeseen circumstances.
While every effort will be made to ensure the original itinerary is followed, changes may be made for the safety of guests and to provide the best possible experience.
Accommodation and Meals:
Accommodation details (e.g., lodge or campsite type) are subject to availability and may be substituted with a similar option of equal quality. Accommodation upgrades or changes should be confirmed before booking.
Most safari packages include meals (breakfast, lunch, dinner), but some may exclude drinks, snacks, or certain meals, which may be at an additional cost.
Group Size and Private Safaris:
Group safari sizes may vary, with the number of participants ranging from small groups (6-12 people) to larger ones (up to 20 or more). The specific group size will be confirmed at the time of booking.
For private safaris, the number of people in your group will be agreed upon during booking. You will have exclusive use of the safari vehicle and a personalized itinerary.
Wildlife and Activities:
Wildlife sightings are never guaranteed, as they depend on natural conditions. While every effort will be made to provide the best wildlife viewing experience, the safari operator cannot be held responsible for missed sightings or lack of specific animal encounters.
Some activities (e.g., balloon safaris, walking safaris, or boat trips) may be available at an additional cost and may require pre-booking. These activities are subject to availability and weather conditions.
Force Majeure:
Neither the safari operator nor its partners will be liable for delays, cancellations, or additional costs resulting from force majeure events (e.g., natural disasters, political instability, strikes, pandemics, or other circumstances beyond the operator’s control).
Conduct and Behavior:
All guests are expected to adhere to the safari operator’s code of conduct, which includes respecting local cultures, behaving in a responsible and respectful manner, and following wildlife viewing etiquette. Any disruptive behavior may result in removal from the safari at the guest’s expense.
Smoking may be prohibited in certain areas, including vehicles and lodges, for safety reasons. Be sure to clarify any restrictions before your trip.
Environmental Responsibility:
Many safari operators are committed to eco-tourism and conservation efforts. It is important to respect the environment during your travels, including minimizing waste, conserving water, and supporting conservation initiatives wherever possible.
By booking a safari, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined above.
