We reserve the right to alter and change tour programs without prior notice due to construction, city closures for events, festivals and so on throughout the year.
2. Failure to show up on time to the stated meeting point for the program is considered a no show and the fee is non-refundable and non-transferable.
3. As supplier we are not responsible for unforeseen delays or accidents, loss of money, loss of any personal items or objects during tours. Tour guests are advised to have their own personal travel insurance.
4. Unfortunately, due to the nature of our walking, bike and Segway tours, it's not possible for us to accommodate people with limited mobility.
5. Supplier reserves the right to refuse service from guests in extreme circumstances (i.e. improper conduct, disturbance of other guests, disruptive behavior, suspicion of being under the influence of alcohol/narcotics) without refund.
6. Only stated person(s) on ticket may use the ticket. Guests need to present a valid ID card or e-voucher as a supporting document should they be asked to by staff.
7. Segway, e-bike and caving has special terms and conditions, age, height or weight restrictions, security precautions. Please make it visible for your customers before booking the services as we can not offer refund on the spot. (details are at the tour information)
