Belfast Giants Causeway Shore Excursion

If I could give a negative score, I would! This is the worst tour we’ve ever taken and we’ve taken a lot of them all over the world. It was so disorganized! We had to look all over for the bus when we came out of the cruise terminal. The driver who was also the tour guide (!) was waiting by the bus which was parked behind other buses. Then we waited for 45 minutes for other passengers who were apparently given a later meeting time. Then the driver said he was told by their office that our tour only included the Giant’s Causeway and then a panoramic drive in Belfast. That was absolutely incorrect! I have a copy of the complete description of the day trip which included Dunluce Castle, a visit to the Dark Hedges and shopping time in Belfast. After the driver called their office, we ended up with a 5-minute stop at a lookout away from the Dunluce castle (not like the castle being a photo backdrop that they bragged about), a drive-by the Dark Hedges (the driver barely slowed down) that we couldn’t take a decent photo of the attraction, and absolutely no shopping stop in Belfast. Absolutely not worth the money that we paid for! We are going to stay away from any tour provided by Paddington for the rest of our traveling years. I’m so mad that we ended up wasting the one day that we were going to be in Belfast. I’ve asked for a partial refund for the portion that was included in the description that was never provided and they REJECTED the request right away.

Tour was good, views were fantastic. Driver was nice and did his best to make it enjoyable. Small group only 6 of us. Negatives, even though I contacted tour provider to where our ship was docked, the driver went to a different dock. The driver had no amplification so only the person in the passenger seat could here him any time the vehicle was moving.

Unfortunately not a great trip. We waited over an hour on the coach at the Belfast port to depart due to late passengers. I note that the tour indicated the bus would depart within 30 mins of docking. I’m not sure why the rules weren’t enforced as it inconvenienced those of us who did follow instructions. We also needed to wait again at the Giants Causeway for these same passengers past the scheduled time to be back to the coach. Overall it took limited time away from our excursions that we paid for. Our guide James was very good, but the delays were frustrating and he shouldn’t have had to cater to their schedule. Their abuse of our time took away from all of our experiences. We missed the Dark Hedges altogether due to the delays, which was something we were really looking forward to.

Our Driver was one and half hours late with no communication. All documents and tickets instructed us to be at the meeting point at 730 AM. All of our group was there and no driver. At 745AM I called and was told the driver was on the way, that he was misinformed of the time and thought it was 9 am. We were not told what time to expect the driver only to wait. We stood outside in the cold and mist and waited for our driver for 90 minutes. No communication from Paddywagon that they would be late or what time the driver would arrive. We are a group of 14

The driver/tour guide (I think it was Alec) was amazing. He provided enough history to provide context and gave us enough time at each stop to explore. I did not expect as much time in Belfast, but, because we were on schedule, we were able to explore the city. One note for travelers: it is ~90 minutes from Belfast to the first stop at Dunluce, where there are no facilities.