3-Day Niagara Falls & Washington D.C. Tour

As a family, we have used Viator in the past and had exceptional experiences, particularly with tour organizers who were friendly, knowledgeable, professional, and helpful. Based on those positive experiences, we decided to use Viator again when booking the Washington DC, Niagara Falls, and Philadelphia 3-Day Tour from NYC for my family, who were visiting from Poland. Unfortunately, this time our experience was far less than satisfactory. Several issues arose, and we were unable to obtain satisfactory answers or resolutions. While we understand that some concerns may have resulted from miscommunication, others were much more serious. When we contacted Viator for clarification, we were referred to Jupiter Legend Corporation, the local tour operator. However, Jupiter Legend Corporation indicated that Viator was responsible for providing all the necessary information. As a result, we were repeatedly redirected between the two companies. One of our biggest concerns was the tour guide's attitude and lack of professionalism. He was consistently unfriendly, appeared irritated when guests asked questions, and failed to create a welcoming or comfortable atmosphere for ALL guests. Additionally, he repeatedly smoked electronic cigarettes, including while providing information to the group, which we found highly unprofessional and inappropriate. Another significant concern was communication during the tour. Much of the information was delivered primarily in a language that not all participants understood, with only limited information provided in English. This left English-speaking guests feeling excluded and unable to fully benefit from the guided experience. We understand that multilingual groups can present communication challenges; however, the tour guide should make reasonable efforts to ensure that all participants receive the information and assistance regardless of their preferred language. Lastly, we were disappointed with the dining arrangements. Most of the scheduled restaurants appeared to offer primarily Asian cuisine. While we certainly respect different cuisines and understand that food preferences vary, the tour organizers should also consider the needs and preferences of the entire group. Had my family chosen to eat at these restaurants, they would have had limited food options suited to their preferences. A more diverse selection of restaurants would have made the experience more accommodating and enjoyable for everyone. Overall, we expected a professional, informative, and welcoming tour experience that would allow all participants to enjoy their vacation. Unfortunately, the lack of communication, the tour guide's conduct, the limited English-language information, and the lack of variety in dining options fell well below the standard we had previously experienced with Viator. This experience was particularly disappointing because our previous positive experiences were precisely why we chose to book through Viator again. P.S. I would like to recognize the bus driver who accompanied us during the first part of the trip. He made a very positive impression on our family through his friendly manner, professionalism, and willingness to help. His courteous approach and positive attitude contributed greatly to our experience, and we truly appreciated his assistance. He deserves recognition for his excellent service.

The trip is really good. The tour guide Chris supported and guided well all the time.The weather also very nice. So the whole trip is very nice experience to us.

Very good trip, special thanks to our tour guide Sammy who was very knowledgeable and very patient.

Had a great time on the 3-day trip to Philly-DC- Niagara Falls Sammy, the group’s host was the best - he went above and beyond to ensure everyone is comfortable and helped whenever he could - as a solo traveller, it was much more helpful for me as he made the trip smoother and very comfortable Will highly recommend

Sammy is very good we enjoyed the 3 days trip He is very professional and knowledgeable