We were dropped off at what the taxi driver said was our tour meeting spot. Not the case! When I called Ophorus Tours, via the phone number listed in their recent email, a representative literally guided us by phone to the actual meeting spot! This is what I call EXCELLENT customer service.
Once we arrived, the polite guide, Valentin, assisted us with putting our belongings in his van. He reassured us that our delay was
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We were dropped off at what the taxi driver said was our tour meeting spot. Not the case! When I called Ophorus Tours, via the phone number listed in their recent email, a representative literally guided us by phone to the actual meeting spot! This is what I call EXCELLENT customer service.
Once we arrived, the polite guide, Valentin, assisted us with putting our belongings in his van. He reassured us that our delay was no big deal and that we arrived 3 minutes before departure. So off we go for our first visit to Burgundy!
I've been on many tours which were everything I expected and more. Valentin's brain is filled with every bit of interesting information pertaining to this beautiful region and other areas of the world! He taught us SO much about the history of the area, its culture, the vineyard growing process, how certain tastes are achieved and many other facets of the wine industry. Ophorus Tours is blessed to have such a brilliant young man representing the company and we were blessed to have him guiding us through the region. Yes, our expectations were exceeded and we are happy to have gained great information about this interesting business and the beautiful people and places that make it happen!
Thank you, Valentin.