4.5

25495

4.5

25495

1 week ago

1.0 Stars

I visited this museum yesterday and I must express my deep disappointment with the design and lack of clear instructions throughout the exhibit. Starting from the 9th floor and moving downward was a claustrophobic and disorganized experience. At one point, I reached a floor designed to resemble a subway station, which triggered my discomfort with confined spaces. I tried to avoid this area by looking for an alternative route, but the exit door was locked, When I returned to the 9th floor, an extremely indifferent staff member forced me to go back to the subway station design area. and the directions from staff were vague and unhelpful. Despite being told there was another way, I couldn’t find it and had to return to the same floor multiple times, adding to my anxiety. When I attempted to use the stairs, I discovered the lower levels were locked with iron gates, which made me feel trapped. This is a poor safety design and highly inconsiderate for visitors with specific needs. The situation was particularly stressful because my 9-year-old daughter was with me, and I was worried about her safety too. Additionally, the elevator buttons were hidden under posters, forcing us to walk through every single floor even when we wanted to exit as quickly as possible. The final stretch to the exit required waiting for a staff member to operate the elevator, prolonging the ordeal. By the time we left, I was drenched in sweat, overwhelmed with anxiety, and struggling to breathe. This experience went beyond discomfort—it felt like a safety hazard. This museum’s design is not inclusive or accommodating for individuals with claustrophobia or other sensitivities. Clearer signage, accessible exits, and better staff training are urgently needed. I sincerely hope the management addresses these issues to make the experience safer and more enjoyable for everyone. People with claustrophobia should never come here. The operator should take this into consideration and give everyone the right to leave at any time instead of blocking the elevators and stairs. It is hard to imagine what would happen if there was a fire or emergency.

Cleo