Google
5.0
Overall Rating
★
★
★
★
★
★
★
★
★
★
5.0
Staff has NO idea about Gold Pass benefits - Wasted my time and gas
I am writing this out of pure frustration. We visited LEGOLAND Discovery Center NJ on Saturday, April 4th, around 4:30 PM. We are Gold Pass holders, and I specifically told the staff that we have Gold Passes. However, the employee insisted it was a "blackout day" and refused to let us in.
After driving over an hour to get there, we had to turn around and go
... See more
Staff has NO idea about Gold Pass benefits - Wasted my time and gas
I am writing this out of pure frustration. We visited LEGOLAND Discovery Center NJ on Saturday, April 4th, around 4:30 PM. We are Gold Pass holders, and I specifically told the staff that we have Gold Passes. However, the employee insisted it was a "blackout day" and refused to let us in.
After driving over an hour to get there, we had to turn around and go home. When I checked the policy later, I found that the April 1-9 blackout dates apply ONLY to the "Sunday-Friday Pass," not the Gold Pass.
I clearly stated we were Gold Pass holders, yet the staff failed to verify the correct policy and ruined our family's weekend. We wasted more than 2 hours on the road and gas money for nothing. It’s ridiculous that Gold members—who pay more for fewer restrictions—are being treated this way due to a total lack of staff training. Highly disappointed.
Despite that, I have no choice but to give five stars because Legoland has brought so much joy to my family.
claire Chang
★
★
★
★
★
1.0
We bought tickets as part of the promotion with sealife where you can get admission to both attractions. What was never mentioned until we tried to visit the discovery center is that you are barred from entry if you don’t have a child with you. It’s first of all very frustrating that there isn’t any kind of notice about this during the ticket buying process, but it’s also the kind of rule that makes you scratch your head and s
... See more
We bought tickets as part of the promotion with sealife where you can get admission to both attractions. What was never mentioned until we tried to visit the discovery center is that you are barred from entry if you don’t have a child with you. It’s first of all very frustrating that there isn’t any kind of notice about this during the ticket buying process, but it’s also the kind of rule that makes you scratch your head and side-eye a business. Lego as a brand is famous for their 4-99 Age Range, but LegoLand discovery center is not so accessible. I wouldn’t recommend this establishment, whether you have kids or not.
To get a refund, we had to wait for a manager to refund our entire original purchase (which could take 3-5 business days) and to charge us again for the aquarium visit. Now I have an extra $80 charge on my debit card that I’ll be waiting to make sure actually goes away.
Brice Bennett
1 week ago
★
★
★
★
★
5.0
Staff has NO idea about Gold Pass benefits - Wasted my time and gas
I am writing this out of pure frustration. We visited LEGOLAND Discovery Center NJ on Saturday, April 4th, around 4:30 PM. We are Gold Pass holders, and I specifically told the staff that we have Gold Passes. However, the employee insisted it was a "blackout day" and refused to let us in.
After driving over an hour to get there, we had to turn around and go
... See more
Staff has NO idea about Gold Pass benefits - Wasted my time and gas
I am writing this out of pure frustration. We visited LEGOLAND Discovery Center NJ on Saturday, April 4th, around 4:30 PM. We are Gold Pass holders, and I specifically told the staff that we have Gold Passes. However, the employee insisted it was a "blackout day" and refused to let us in.
After driving over an hour to get there, we had to turn around and go home. When I checked the policy later, I found that the April 1-9 blackout dates apply ONLY to the "Sunday-Friday Pass," not the Gold Pass.
I clearly stated we were Gold Pass holders, yet the staff failed to verify the correct policy and ruined our family's weekend. We wasted more than 2 hours on the road and gas money for nothing. It’s ridiculous that Gold members—who pay more for fewer restrictions—are being treated this way due to a total lack of staff training. Highly disappointed.
Despite that, I have no choice but to give five stars because Legoland has brought so much joy to my family.
claire Chang
★
★
★
★
★
1.0
We bought tickets as part of the promotion with sealife where you can get admission to both attractions. What was never mentioned until we tried to visit the discovery center is that you are barred from entry if you don’t have a child with you. It’s first of all very frustrating that there isn’t any kind of notice about this during the ticket buying process, but it’s also the kind of rule that makes you scratch your head and s
... See more
We bought tickets as part of the promotion with sealife where you can get admission to both attractions. What was never mentioned until we tried to visit the discovery center is that you are barred from entry if you don’t have a child with you. It’s first of all very frustrating that there isn’t any kind of notice about this during the ticket buying process, but it’s also the kind of rule that makes you scratch your head and side-eye a business. Lego as a brand is famous for their 4-99 Age Range, but LegoLand discovery center is not so accessible. I wouldn’t recommend this establishment, whether you have kids or not.
To get a refund, we had to wait for a manager to refund our entire original purchase (which could take 3-5 business days) and to charge us again for the aquarium visit. Now I have an extra $80 charge on my debit card that I’ll be waiting to make sure actually goes away.
Brice Bennett
1 week ago