Google
5.0
Overall Rating
★
★
★
★
★
★
★
★
★
★
5.0
Staff has NO idea about Gold Pass benefits - Wasted my time and gas
I am writing this out of pure frustration. We visited LEGOLAND Discovery Center NJ on Saturday, April 4th, around 4:30 PM. We are Gold Pass holders, and I specifically told the staff that we have Gold Passes. However, the employee insisted it was a "blackout day" and refused to let us in.
After driving over an hour to get there, we had to turn around and go
... See more
Staff has NO idea about Gold Pass benefits - Wasted my time and gas
I am writing this out of pure frustration. We visited LEGOLAND Discovery Center NJ on Saturday, April 4th, around 4:30 PM. We are Gold Pass holders, and I specifically told the staff that we have Gold Passes. However, the employee insisted it was a "blackout day" and refused to let us in.
After driving over an hour to get there, we had to turn around and go home. When I checked the policy later, I found that the April 1-9 blackout dates apply ONLY to the "Sunday-Friday Pass," not the Gold Pass.
I clearly stated we were Gold Pass holders, yet the staff failed to verify the correct policy and ruined our family's weekend. We wasted more than 2 hours on the road and gas money for nothing. It’s ridiculous that Gold members—who pay more for fewer restrictions—are being treated this way due to a total lack of staff training. Highly disappointed.
Despite that, I have no choice but to give five stars because Legoland has brought so much joy to my family.
claire Chang
★
★
★
★
★
5.0
My son Wesley had a fun time.
We loved it! He loved building with the legos.
Jackie Bennett
1 week ago
★
★
★
★
★
5.0
Staff has NO idea about Gold Pass benefits - Wasted my time and gas
I am writing this out of pure frustration. We visited LEGOLAND Discovery Center NJ on Saturday, April 4th, around 4:30 PM. We are Gold Pass holders, and I specifically told the staff that we have Gold Passes. However, the employee insisted it was a "blackout day" and refused to let us in.
After driving over an hour to get there, we had to turn around and go
... See more
Staff has NO idea about Gold Pass benefits - Wasted my time and gas
I am writing this out of pure frustration. We visited LEGOLAND Discovery Center NJ on Saturday, April 4th, around 4:30 PM. We are Gold Pass holders, and I specifically told the staff that we have Gold Passes. However, the employee insisted it was a "blackout day" and refused to let us in.
After driving over an hour to get there, we had to turn around and go home. When I checked the policy later, I found that the April 1-9 blackout dates apply ONLY to the "Sunday-Friday Pass," not the Gold Pass.
I clearly stated we were Gold Pass holders, yet the staff failed to verify the correct policy and ruined our family's weekend. We wasted more than 2 hours on the road and gas money for nothing. It’s ridiculous that Gold members—who pay more for fewer restrictions—are being treated this way due to a total lack of staff training. Highly disappointed.
Despite that, I have no choice but to give five stars because Legoland has brought so much joy to my family.
claire Chang
★
★
★
★
★
5.0
My son Wesley had a fun time.
We loved it! He loved building with the legos.
Jackie Bennett
1 week ago