Google
5.0
Overall Rating
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5.0
My friends went in to get some gifts when they first opened and we were greeted by the friendliest person. They informed me about World Sea Turtle Day coming up on June 16th. I shared that sea turtles are my favorite animal. He said we have to meet Guacamole, their resident sea turtle and took us to quickly meet her. It was the sweetest experience and hearing about her journey to recovery and finding her personal quirks there
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My friends went in to get some gifts when they first opened and we were greeted by the friendliest person. They informed me about World Sea Turtle Day coming up on June 16th. I shared that sea turtles are my favorite animal. He said we have to meet Guacamole, their resident sea turtle and took us to quickly meet her. It was the sweetest experience and hearing about her journey to recovery and finding her personal quirks there. I had to buy a pair of earnings and name them Guacamole!
Andrea Cantrell Morris
10 hours ago
★
★
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1.0
👀 🗣️ Yesterday, June 9, I visited the park as a member of it and, in general, I had an excellent experience with my wife and son. We really enjoyed the dolphinarium, the orca show and the water park. Most of the employees were friendly and attentive.
However, I had a very disappointing experience with an employee who worked in the food area next to the orca show. I kindly asked him if he spoke Spanish and he said no. Then I c
... See more
👀 🗣️ Yesterday, June 9, I visited the park as a member of it and, in general, I had an excellent experience with my wife and son. We really enjoyed the dolphinarium, the orca show and the water park. Most of the employees were friendly and attentive.
However, I had a very disappointing experience with an employee who worked in the food area next to the orca show. I kindly asked him if he spoke Spanish and he said no. Then I consulted another employee who worked with him, who did speak English but politely told me that he did speak Spanish. I felt ignored and undervalued as a client, since he seemed to have no intention of helping me or attending to me in my language, even his co-worker telling me that he did speak Spanish, I don't remember his name but this happened after finishing the orca show at 2:00 pm. I don't think I should receive that treatment from a place where I pay membership to visit with my family, I clarify it was only that person
I understand that no one is required to speak a specific language, but I consider it important to treat all visitors with respect and willingness to help. This was the only negative part of a visit that, otherwise, was very pleasant. I hope that the administration reviews this type of situation so that all visitors feel well taken care of.
👀 🗣️ Ayer 9 de junio visité el parque siendo miembro del mismo y, en general, tuve una experiencia excelente con mi esposa e hijo. Disfrutamos mucho el delfinario, el espectáculo de las orcas y el parque acuático. La mayoría de los empleados fueron amables y atentos.
Sin embargo, tuve una experiencia muy decepcionante con un empleado que trabajaba en el área de comida que se encuentra allado del espectáculo de las orcas. Le pregunté amablemente si hablaba español y me respondió que no. Luego consulté a otra empleada que trabajaba con él, la cuál si hablaba ingles pero educadamente me indicó que el sí hablaba español. Me sentí ignorado y poco valorado como cliente, ya que parecía no tener intención de ayudarme o atenderme en mi idioma, aún diciendome su compañera de trabajo que el si hablaba español, no recuerdo su nombre pero esto paso luego de acabar el show de las orcas de las 2:00 pm . No creo que deba recibir ese trato de un lugar donde pago membresia para visitar con mi familia , aclaro solo fue esa persona
Entiendo que nadie está obligado a hablar un idioma específico, pero considero importante tratar a todos los visitantes con respeto y disposición para ayudar. Esta fue la única parte negativa de una visita que, por lo demás, fue muy agradable. Espero que la administración revise este tipo de situaciones para que todos los visitantes se sientan bien atendidos.
Willito Cuba
2 days ago
★
★
★
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★
5.0
My friends went in to get some gifts when they first opened and we were greeted by the friendliest person. They informed me about World Sea Turtle Day coming up on June 16th. I shared that sea turtles are my favorite animal. He said we have to meet Guacamole, their resident sea turtle and took us to quickly meet her. It was the sweetest experience and hearing about her journey to recovery and finding her personal quirks there
... See more
My friends went in to get some gifts when they first opened and we were greeted by the friendliest person. They informed me about World Sea Turtle Day coming up on June 16th. I shared that sea turtles are my favorite animal. He said we have to meet Guacamole, their resident sea turtle and took us to quickly meet her. It was the sweetest experience and hearing about her journey to recovery and finding her personal quirks there. I had to buy a pair of earnings and name them Guacamole!
Andrea Cantrell Morris
10 hours ago
★
★
★
★
★
1.0
👀 🗣️ Yesterday, June 9, I visited the park as a member of it and, in general, I had an excellent experience with my wife and son. We really enjoyed the dolphinarium, the orca show and the water park. Most of the employees were friendly and attentive.
However, I had a very disappointing experience with an employee who worked in the food area next to the orca show. I kindly asked him if he spoke Spanish and he said no. Then I c
... See more
👀 🗣️ Yesterday, June 9, I visited the park as a member of it and, in general, I had an excellent experience with my wife and son. We really enjoyed the dolphinarium, the orca show and the water park. Most of the employees were friendly and attentive.
However, I had a very disappointing experience with an employee who worked in the food area next to the orca show. I kindly asked him if he spoke Spanish and he said no. Then I consulted another employee who worked with him, who did speak English but politely told me that he did speak Spanish. I felt ignored and undervalued as a client, since he seemed to have no intention of helping me or attending to me in my language, even his co-worker telling me that he did speak Spanish, I don't remember his name but this happened after finishing the orca show at 2:00 pm. I don't think I should receive that treatment from a place where I pay membership to visit with my family, I clarify it was only that person
I understand that no one is required to speak a specific language, but I consider it important to treat all visitors with respect and willingness to help. This was the only negative part of a visit that, otherwise, was very pleasant. I hope that the administration reviews this type of situation so that all visitors feel well taken care of.
👀 🗣️ Ayer 9 de junio visité el parque siendo miembro del mismo y, en general, tuve una experiencia excelente con mi esposa e hijo. Disfrutamos mucho el delfinario, el espectáculo de las orcas y el parque acuático. La mayoría de los empleados fueron amables y atentos.
Sin embargo, tuve una experiencia muy decepcionante con un empleado que trabajaba en el área de comida que se encuentra allado del espectáculo de las orcas. Le pregunté amablemente si hablaba español y me respondió que no. Luego consulté a otra empleada que trabajaba con él, la cuál si hablaba ingles pero educadamente me indicó que el sí hablaba español. Me sentí ignorado y poco valorado como cliente, ya que parecía no tener intención de ayudarme o atenderme en mi idioma, aún diciendome su compañera de trabajo que el si hablaba español, no recuerdo su nombre pero esto paso luego de acabar el show de las orcas de las 2:00 pm . No creo que deba recibir ese trato de un lugar donde pago membresia para visitar con mi familia , aclaro solo fue esa persona
Entiendo que nadie está obligado a hablar un idioma específico, pero considero importante tratar a todos los visitantes con respeto y disposición para ayudar. Esta fue la única parte negativa de una visita que, por lo demás, fue muy agradable. Espero que la administración revise este tipo de situaciones para que todos los visitantes se sientan bien atendidos.
Willito Cuba
2 days ago