Free cancellation up to 14 days prior to departure.
If cancelled less than 14 days prior to departure, 25% cancellation fee applies
If cancelled less than 5 days prior to departure, 100% cancellation fee applies.
No refunds will be given for any no-shows or any missed ferry departures.
All cancellations must be sent via email to [email protected]
Any name changes and date changes are subject to availability.
This voucher must be redeemed with Skyline Sightseeing no later than 72 hours prior to departure by checking in online via: www.sightseeingworld.com/en/checkin. Should you experience any issues with the online check-in, please email [email protected] stating the subject: “RECONFIRMING ALCATRAZ”. You will then receive all necessary information and further instructions accordingly. IMPORTANT: This voucher will NOT be accepted by Alcatraz Cruises at Pier 33.
PLEASE NOTE: Alcatraz Tour departure times are automatically allocated and cannot be changed. We suggest to keep your day flexible until you receive your confirmed departure time after checking in online. No refunds will be given for no-shows or missed ferry departures. You can start the Hop-On Hop-Off tour at any time. The buses run frequently throughout the day.
The date you chose upon booking will be the date for your Alcatraz tour. You can use the Hop-On Hop-Off tours at anytime (even a day prior or a day after your Alcatraz visit).
The Hop-On Hop-Off Tour and the San Francisco Night Tour depart from Pier 41 (at the corner of Jefferson Street & Powell Street).
The Alcatraz Island ferry leaves from Pier 33, but you need to be sure to already have your ticket in hand after redeeming your voucher with the provider because no vouchers are excepted at Pier 33 directly.
No. You will receive a specific departure time for your ferry ride to Alcatraz Island upon redeeming your voucher with Skyline Sightseeing. The assigned departure time cannot be changed. You need to take the ferry at the given time or your ticket will be lost. Once on Alcatraz Island you are free to spend as much time as you like - ferries go back to San Francisco approx. every 30 minutes.
You can stay on Alcatraz Island as long as you like, but allow at least 3 hours for cruising to the Island, taking the Cellhouse audio tour, exploring the rest of the Island and its historic exhibits, and returning via ferry to Pier 33 Alcatraz Landing. You should line up about 30 min prior to your departure time.
The buses depart daily (except Thanksgiving, Christmas Eve, Christmas Day, New Year's Eve and New Year’s Day) from 10:00 AM to 5:00 PM.
The buses operate every 30-60 minutes (depending on season and traffic)
Our office is open from 9:00 AM to 6:00 PM (subject to change as per season)
The Night Tour departs at 6:30 PM (further departures are added in the summer months)