On the day of the cruise, Guest will check in at the ticket booth at least 45 minutes prior to the scheduled departure time. Voucher and photo identification is required to check in.

PLEASE NOTE: Only credit cards will be accepted for additional on-board purchases.

There is an accessible outdoor elevator that allows easy access to the lower riverwalk level where our ship is docked. The elevator is located between the ship and the new Apple store, just south of the Gleacher Center. The restrooms aboard Odyssey Chicago River are located on the interior, lower level of the vessel. The vessel is not equipped with a wheelchair elevator, however, it does have a portable wheelchair stair master that accommodates manual, standard wheelchairs only. Please note, we do have a manual, standard wheelchair onsite to be used with the lift should it be needed.
*Please call 888-345-6660 to discuss any accessibility concerns and ensure that you are seated on an accessible deck.

Yes! While boarding and dining, you'll enjoy some light music that will whisk you away to a more relaxed state and help you unwind. After dining, our DJ will turn up the tunes, spin some recognizable favorites, and encourage guests to make their way to do the dance floor. If you're not in the mood for dancing, our outdoor decks are a perfect place to relax with some light music and take in Chicago's world-famous skyline.

Odyssey can be your opportunity to dress up! For women, cocktail wear, a dress or dressy-casual attire is appropriate. For men, collared shirts and dress pants are recommended. Dressy jeans are acceptable. Casual jeans, t-shirts, athletic shoes or flip flops are discouraged.

"Boarding Time" is the earliest you and your guests may board the ship. You are free to board any time after that up until the "Cruise Time." The ship will leave port at the "Cruise Time." We recommend allowing plenty of time for parking and getting to the ship. The ship leaves promptly at the listed “Cruise Time” and passengers will not be able to board once the ship sets sail.

All cruise tickets are non-refundable. All Specialty and Holiday Cruises are non-refundable and non-transferable.

Children are allowed on all cruises.

There are no children discounts for dinner cruises. On all cruises, children 2 and under are complimentary but require a boarding ticket so please mention when making a reservation. Discounts may not offered on fireworks cruises.

Please check our menu for our vegetarian options. While we offer gluten and allergy free products and gluten sensitive menu items, we openly handle several allergens throughout our galleys. While we take precautions to keep ingredients separate, we cannot guarantee a gluten free environment. We do not have separate prep surfaces, cook tops or equipment. Our chef prepare and cook in common areas with shared equipment, therefore the items may come in contact with other food products. If you have any other special dietary concerns, please contact your event planner or guest services at 866-305-2469.

Smoking is allowed on our observation deck.

Your tickets will be at the Odyssey Ticket Booth, located next to the ship. For your convenience, you can pick up your tickets 30 minutes prior to boarding.

Your photo identification and reservation number are required at our Ticket Booth when picking up your tickets. In accordance with US Coast Guard Regulation, all passengers and their belongings being brought on to our vessels are subject to search and screening. In order to expedite the boarding process we ask that you please do not bring any unnecessary bags on board and please make sure that all gifts are in gift bags or unwrapped for easy screening.

Odyssey will cruise in most weather conditions all year round. Each enclosed deck is climate-controlled and the weather will not affect your cruise. In the case of severe weather conditions or upon the direction of the U.S. Coast Guard, the ship will remain dockside for the length of the event.