What payment options do I have?
Only credit cards will be accepted for additional on-board purchases.
Accessibility. Is the ship handicap accessible?
There is an accessible outdoor elevator that allows easy access to the lower riverwalk level where our ship is docked. The elevator is located between the ship and the new Apple store, just south of the Gleacher Center. The restrooms aboard Odyssey Chicago River are located on the interior, lower level of the vessel. The vessel is not equipped with a wheelchair elevator, however, it does have a portable wheelchair stair master that accommodates manual, standard wheelchairs only. Please note, we do have a manual, standard wheelchair onsite to be used with the lift should it be needed.
*Please call 888-345-6660 to discuss any accessibility concerns and ensure that you are seated on an accessible deck.
What is the difference between "Boarding Time" and "Cruising Time" ?
"Boarding Time" is the earliest you and your guests may board the ship. You are free to board any time after that up until the "Cruise Time." The ship will leave port at the "Cruise Time." We recommend allowing plenty of time for parking and getting to the ship. The ship leaves promptly at the listed “Cruise Time” and passengers will not be able to board once the ship sets sail.
What is your rescheduling policy?
All cruise tickets are non-refundable.
Do you offer any children discounts?
Children under 3 are complimentary and a discount is offered for children between the ages of 3 and 12 on select Brunch and Lunch Cruises. There are no children discounts for dinner cruises. On all cruises, children 2 and under are complimentary but require a boarding ticket so please mention when making a reservation. Discounts may not be offered on select specialty cruises.
Do you accommodate dietary restrictions?
Please check our menu for our vegetarian options. While we offer gluten and allergy free products and gluten sensitive menu items, we openly handle several allergens throughout our galleys. While we take precautions to keep ingredients separate, we cannot guarantee a gluten free environment. We do not have separate prep surfaces, cook tops or equipment. Our chef prepare and cook in common areas with shared equipment, therefore the items may come in contact with other food products. If you have any other special dietary concerns, please contact your event planner or guest services at 866-305-2469.
Is smoking allowed on the cruise?
Smoking is allowed on our observation deck.
Where do I pick up my tickets?
Your tickets will be at the Odyssey Ticket Booth, located next to the ship. For your convenience, you can pick up your tickets 30 minutes prior to boarding.
What kind of security check is required when I pick up my tickets and board the ship?
Your photo identification and reservation number are required at our Ticket Booth when picking up your tickets. In accordance with US Coast Guard Regulation, all passengers and their belongings being brought on to our vessels are subject to search and screening. In order to expedite the boarding process we ask that you please do not bring any unnecessary bags on board and please make sure that all gifts are in gift bags or unwrapped for easy screening.
What if it rains or snows?
Odyssey will cruise in most weather conditions all year round. Each enclosed deck is climate-controlled and the weather will not affect your cruise. In the case of severe weather conditions or upon the direction of the U.S. Coast Guard, the ship will remain dockside for the length of the event.
