Guests are required to have a voucher as proof of purchase. The voucher should include the guest's name, their confirmation number, information about confirming their reservation, information about exchanging their vouchers, and any other necessary details listed on this document.

Yes. The Odyssey has a deck and restrooms that can accommodate most standard-sized wheelchairs. Our crew is happy to aide passengers that need assistance. Please call 888-345-6660 to discuss any accessibility concerns and ensure that you are seated on an accessible deck.

"Boarding Time" is the earliest you and your guests may board the ship. You are free to board any time after that up until the "Cruise Time." The ship will leave port at the "Cruise Time." We recommend allowing plenty of time for parking and getting to the ship. The ship leaves promptly at the listed “Cruise Time” and passengers will not be able to board once the ship sets sail.

All cruise tickets are non-refundable.

Children are allowed on all cruises.

Children under 3 are complimentary and a discount is offered for children between the ages of 3 and 12 on select Brunch and Lunch Cruises. There are no children discounts for dinner cruises. On all cruises, children 2 and under are complimentary but require a boarding ticket so please mention when making a reservation. Discounts may not be offered on select specialty cruises.

Please check our menu for our vegetarian options. While we offer gluten and allergy free products and gluten sensitive menu items, we openly handle several allergens throughout our galleys. While we take precautions to keep ingredients separate, we cannot guarantee a gluten free environment. We do not have separate prep surfaces, cook tops or equipment. Our chef prepare and cook in common areas with shared equipment, therefore the items may come in contact with other food products.

Smoking is allowed on our observation deck.

Your tickets will be at the Odyssey Ticket Booth, located next to the ship. For your convenience, you can pick up your tickets 30 minutes prior to boarding.

Your photo identification and reservation number are required at our Ticket Booth when picking up your tickets. In accordance with US Coast Guard Regulation, all passengers and their belongings being brought on to our vessels are subject to search and screening. In order to expedite the boarding process we ask that you please do not bring any unnecessary bags on board and please make sure that all gifts are in gift bags or unwrapped for easy screening.

Odyssey will cruise in most weather conditions all-year round. Each enclosed deck is climate controlled and the weather will not affect your cruise. In the case of severe weather conditions or upon the direction of the U.S. Coast Guard, the ship will remain dockside for the length of the event.