Hi Carol, We're sorry you had a disappointing experience! It looks like you started the tour in the wrong place. We've tried to make this as clear as possible, with a dedicated screen that has clear directions to the starting point – at The Getaway hotel sign at the northeast corner of Junipero and Ocean Avenue – along with a photo of the location, and options to get directions to it in Google Maps and view it in Google Streetview. It even tells you how far you are from the starting point. Can you let us know why you didn't know to start the tour there please, and how we could make this more clear? It also looks like after starting at location 15 you turned and went the wrong way, towards the beginning of the tour. This would definitely make it seem like things were playing in the wrong place, because when the app says "look over to your right" and you are going in the opposite direction, it's now on the other side of you, over to your left. But there's a map on the screen and text directions to help you go from one location to the next, as well as an audio alert to let you know you're off track. Can you tell us more about how this went so wrong for you? You can reach email me at [email protected] We'd appreciate the feedback. Our tours have an average rating of 4.6 out of 5 from almost 10,000 ratings because we take feedback like yours seriously. Thanks, Iain