Highlands Aerial Park
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FAQs
Can I take my phone or camera?
All tours are photographed and videotaped by your guide using a GoPro camera and will be available for purchase after your tour. To maximize your safety and eliminate distraction from instruction as well as protect the privacy of our tour participants, we do not allow cameras on our zipline courses.
What should I wear?
The weather can vary greatly in the Highlands Plateau, so be prepared for varying temperatures. Closed-toe shoes are required, no sandals or flip flops. Tank tops are discouraged as the harnesses may be uncomfortable on your bare skin. We suggest comfortable clothing and shoes suitable for being active and hiking. If rain is in the forecast, be sure to bring a rain jacket.
Do you zip in the rain?
Yes! We zip rain, shine, or snow! Only in extreme cases such as lightning, high winds, or limited visibility, will we close the park. We make informed decisions using combined data from our in-house lightning detection system and NOAA weather information. If you feel you will be uncomfortable zipping in inclement weather, please notify us as soon as possible. We will be happy to provide you with a rain-check or no charge.
Can I tip my guides?
Yes! While gratuities are optional, our tour guides income is greatly based on tips, and they are always greatly appreciated. We take pride in providing every guest exceptional customer service and an unforgettable experience. We suggest tipping 15%-20%, which is the standard in the dining and entertainment industries. Large groups of eight or more will have an 18% gratuity added at checkout.
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